BRU MobileSupport.
Get help with your BRU Mobile account, projects, site access, reports, notifications, attendance, and other app features.
What do youneed help with?
Support categories
- 01
Account & Login
- Unable to sign in
- Forgot password
- Account pending approval
- Account access or role issue
- Face ID and biometric login
- Account deletion
- 02
Projects & Sites
- Project not visible
- Site not visible
- Project assignment issue
- Site team access
- Project progress questions
- 03
Attendance
- Automatic attendance
- Site detection
- Multi-site attendance
- Attendance history
- Background location permission
- 04
Reports
- Daily reports
- Weekly reports
- Monthly reports
- Draft reports
- Returned reports
- Photo uploads
- 05
Notifications
- Notifications not arriving
- Notification permissions
- Project alerts
- Message notifications
- 06
Client Access
- Project progress
- Gallery
- Milestones
- Client messages
- Access to project information
- 07
Privacy & Security
- Location use
- Project access
- Role-based permissions
- Data privacy
- Account security
Try this first.
These resolve most of what reaches us. If none of them helps, the form further down goes to the same team.
- 01
Make sure BRU Mobile is updated to the latest version.
- 02
Check your internet connection.
- 03
Confirm notification and location permissions are enabled where the feature requires them.
- 04
Sign out and sign back in if your account data appears outdated.
- 05
If a project or site is missing, contact your Project Manager or a BRU administrator — visibility follows your assignment.
- 06
If the issue continues, contact BRU Support.
Automatic Site Attendance
BRU Mobile can automatically record attendance for eligible field users when the device verifies presence within an assigned site. There is no manual check-in button to press.
Requirements
- Location Services enabled on the device
- BRU Mobile location permission granted
- Background location permission where required
- The user assigned to that site
- Device and network conditions that allow verification
What this does not do
- Location is used when necessary to verify authorized site attendance and related operational features.
- BRU does not continuously display off-site employee movement to clients.
- Role-based access controls determine who can see operational information.
- Location behaviour is subject to iOS and Android background restrictions, which can delay or prevent verification.
Notification Troubleshooting
Settings → Apps → BRU Mobile → Notifications → Allow Notifications
Settings → Apps → BRU Mobile → Notifications → Allow
On Android, battery optimisation and background restrictions can also delay or block delivery. Allow BRU Mobile to run in the background if notifications arrive late.
Common questions.
What is BRU Mobile?
BRU Mobile is the companion app for BRU CO. construction projects. It gives assigned teams and clients access to project and site information, progress reports, site attendance and project notifications from a phone.
Who can use BRU Mobile?
The app is for BRU staff and BRU clients: engineers and site teams, project managers, administrators, and clients of a BRU project. It is not a public app — every account is assigned a role and a project or site scope.
How do I get access?
Request access from within the app, or ask your Project Manager or a BRU administrator. An approver reviews the request and sets the final role along with the project or site scope, so the access you receive may differ from the access you requested.
Why can't I see a project or site?
Projects and sites appear according to your assignment and role. If something is missing, you are most likely not assigned to it yet. Your Project Manager or a BRU administrator can add you.
How does automatic attendance work?
For eligible field users, the app records attendance when the device verifies that you are within a site you are assigned to. It depends on location permissions, your site assignment, and device and network conditions. There is no manual check-in button.
Does BRU track my location all the time?
No. Location is used when necessary to verify authorized site attendance and related operational features. BRU does not continuously display off-site employee movement to clients, and role-based access controls determine who can see operational information.
How do I enable notifications?
On iPhone: Settings → Apps → BRU Mobile → Notifications → Allow Notifications. On Android: Settings → Apps → BRU Mobile → Notifications → Allow. On Android, battery optimisation and background restrictions can also delay delivery.
How do I reset my password?
Use the forgot-password option on the sign-in screen and follow the email sent to your account address. If no email arrives, check your spam folder, then contact BRU Support.
How can a client see project progress?
Clients of a BRU project can be given a client account, which shows progress, milestones, the project gallery and messages for their own project only. Ask your BRU project contact to arrange access.
How do I contact BRU Support?
Use the support form on this page, or email info@bru.com.sa. We respond within one business day, Sunday to Thursday, from our office in Jeddah.
Tell us what went wrong.
Send the details and our team will reply to the email address you provide. Include your device, your app version, and the project or site involved — it is usually what lets us answer on the first reply.